Home
/
Exchanges and returns
Exchanges and returns
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos
Navigation
Exchange and Return Policy
At Software, we want to guarantee our customers' satisfaction. That's why we've established a transparent exchange and return policy, in accordance with the Consumer Protection Code and the quality standards we adhere to.
Below, see the terms and procedures for exchanging or returning products and services purchased from us.
1. Conditions for Exchange or Return
To request an exchange or return of a product or service, the following conditions must be met:
Deadline for Refund due to Regret: If the customer regrets the purchase, they may request a refund of the amount paid within 7 calendar days of receiving the product or service. The product must be unused and in its original packaging.
Defect or Vice in the Product/Service: If a defect is identified in the product or a failure occurs in the contracted service, the customer has up to 30 calendar days from the date of receipt to request an exchange or return. The item must be returned in its original packaging and accompanied by the invoice.
Custom Products or Software Licenses: Customized products or software licenses cannot be returned due to regret, except in cases of manufacturing defects or proven technical incompatibility.
2. Procedure to Request an Exchange or Return
To request an exchange or refund, please follow these steps:
- Contact our Customer Service Center by email [contact email] or by phone [contact number], stating the reason for the exchange or return, order number, and product photos (when applicable).
- Please wait for confirmation from our team, who will review your order and provide instructions for shipping or refund.
- Product Shipping: The customer must return the product in its original packaging, accompanied by the invoice and all accessories received. Return shipping costs will be paid by Software in the event of a defect or error in the order.
3. Restitution of Securities
Refund Methods: After confirmation of the return, the refund will be issued through the same payment method used for the purchase. In the case of credit cards, the refund will be issued directly to the invoice, which may take up to two subsequent invoices. For payments via boleto or bank transfer, the refund will be issued within 10 business days to the bank account provided by the customer.
Exchange for Another Product: If the customer chooses to exchange the product for another of equal or greater value, they must follow our team's instructions for paying the difference, if any.
4. Final Considerations
Product Damaged in Transport: If the customer receives a damaged product, they must contact our Customer Service Center immediately, sending photos demonstrating the condition of the item at the time of delivery.
Refusal of Exchange or Return: Software reserves the right to reject exchange or return requests that do not meet the conditions set forth in this policy, such as products with signs of misuse, missing accessories, or missing invoices.
